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"What a great service. Thank you very much!"

Kosovo Gifts - Preferred Delivery Partner
Terms of use and privacy

Welcome to www.florza.com, the online shop that offers online flowers and gift ordering and delivery service in territory of Kosova. We want you to feel comfortable using the site, so we have introduced the website terms of use and privacy to let you know what information we may collect and how we may use that information.

By using the website, you agree to accept these terms, listed on the text below. If you do not agree to these terms, please do not use the website. These rules are effective as of January 01, 2013.

Please take a moment to review the terms of use and Privacy Policy

General information

The website collects general, non-personal, statistical information about the use of the site, such as visitors' IP addresses, how many visitors visit a specific page on the site, how long visitors stay on that page, and which hyperlinks, if any, visitors "click" on. We collect this information in order to determine which areas of the Site are most popular and to enhance the site for visitors. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.

Personal information

In order to access gifts ordering zone and/or any other part of site which is not public, we require you to register for an account on the site and provide us with personally identifying information, including without limitation, your first and last name, email address and phone. We may also collect any other information you provide us voluntarily or through your electronic communications with us. We collect this information in order to fulfill our services to you and to ensure compliance with our policies. We may also this information to customize the services we provide to you and send you periodic communications by email. For example, we may ask for your feedback regarding the Site or provide you with promotional or other special offers.

Disclosure of personal information

None of your information is shared with any of our business partners, none of the recipients information is shared with any of our business partners too, these information are considered strictly confidential.


The use of cookies is an industry standard, you'll find them at most websites. By showing how and when visitors use the site, cookies help us see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. We may use the information from cookies to make improvements and updates to the site and to tailor our services to our visitors' needs. You always have the option of disabling cookies using your browser preferences. You can set your browser to refuse all cookies or indicate when a cookie is being sent. However, please be aware that some features of the Site may not function properly or may be slower if you refuse cookies.


At florza.com we guarantee that each time you order, you will receive high quality and fresh products. Images of the products presented on the website are taken by us, so the products are made for our clients, by us. Each time you order you will receive the same product as shown in website; the only difference can be a slightly lighter or darker color on flower bouquets or a text written with different font type on top of the cake


All prices include all the applicable taxes. The only reason why an order can be canceled by Florza.com and immediate notification sent is: if it happens that a mistake has been made on product price list, such mistake is considered having the price of product set to zero (0) or setiing it to 10 EUR istead of 100 EUR. In case of cancelation the full amount is refunded immediately.

Credit card and payment processing

Florza.com utilizes the merchant services of 2checkout.com, and as such Florza.com does not keep any record of your Credit Card and payment information. Your Credit Card information is exchanged with 2checkout.com through secure SSL encrypted connection. 2checkout.com is licensed merchant that offers credit card processing including: Visa, Mastercard, AMEX etc (check 2checkout.com).

Delivery service

Delivery of the goods is done exactly according to your order, the gift is delivered on the date and location set by you. The delivery service is offered in territory of Kosova. In order to offer affordable currier fee we have introduced a policy where one portion of the currier service is covered by us and this makes it possible for you to send flowers in any part of Kosova for only 3-5 EUR. For any order with the total price over 100.00 EUR Florza.com fully covers the delivery fee.

* In case the message sent by the person "Anonymous", deliveries can occur not accepted by the "receiver" . Florza.com in these cases does not take responsibility to return the money after the "sender". Thank you for your understanding.

Courrier service of Florza.com physically archives delivery forms for 30 days from the delivery date!

Refund Policy

We guarantee 100% that we will deliver the goods on the date that you have set, but in case that for any reason the gift is not delivered on date, we will refund you with the total amount of the placed order.

Changes to these terms

The terms of use and privacy policy terms may change from time to time without prior notice to you, so please check this page periodically for any changes.
Welcome to Florza.com

Sending fresh flowers and gifts by delivery has never been so easy. Florza.com has beautiful floral arrangements and gift baskets for any occasion, from birthdays to anniversaries and any holiday, from Valentine’s Day to Christmas. We have numerous collections depending on the season and occasion.

We are committed to offering only the finest floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one.

When you send gifts from Florza.com, you not only get a beautiful, lovely arranged gift, you also get a friend, excellent customer service and thoughtful hand-delivery of your gift! At Florza.com, we believe on the magical effect experienced by your loved ones when receiving flowers and gifts, and that`s why we mobilize all the needed resources for each and every gift delivery. We take pride in offering the highest quality gifts and fast, reliable delivery for our customers.

We offer delivery of all gifts: earliest the next day from ordering date, and for this you have our guarantee and 100% satisfaction. If you would like your gift to be delivered the same day, you can call us at:049 66 33 11, and we will do our best to help you.

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Copyright © 2013 - 2016 Florza.com  |  Terms of Use and Privacy Policy
Str. Rexhep Luci 13/7, 10000 Pristina, Kosovo; CC:+38649663311; info@florza.com
Send Flowers and gifts to your loved ones, delivery in all the cities of Kosova
Florza.com - 100% guaranteed satisfaction