By using the website, you agree to accept these terms, listed on the text below. If you do not agree to these terms, please do not use the website. These rules are effective as of January 01, 2013.
The website collects general, non-personal, statistical information about the use of the site, such as visitors' IP addresses, how many visitors visit a specific page on the site, how long visitors stay on that page, and which hyperlinks, if any, visitors "click" on. We collect this information in order to determine which areas of the Site are most popular and to enhance the site for visitors. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.
In order to access gifts ordering zone and/or any other part of site which is not public, we require you to register for an account on the site and provide us with personally identifying information, including without limitation, your first and last name, email address and phone. We may also collect any other information you provide us voluntarily or through your electronic communications with us. We collect this information in order to fulfill our services to you and to ensure compliance with our policies. We may also this information to customize the services we provide to you and send you periodic communications by email. For example, we may ask for your feedback regarding the Site or provide you with promotional or other special offers.
Disclosure of personal information
None of your information is shared with any of our business partners, none of the recipients information is shared with any of our business partners too, these information are considered strictly confidential.
At florza.com we guarantee that each time you order, you will receive high quality and fresh products. Images of the products presented on the website are taken by us, so the products are made for our clients, by us. Each time you order you will receive the same product as shown in website; the only difference can be a slightly lighter or darker color on flower bouquets or a text written with different font type on top of the cake
All prices include all the applicable taxes. The only reason why an order can be canceled by Florza.com and immediate notification sent is: if it happens that a mistake has been made on product price list, such mistake is considered having the price of product set to zero (0) or setiing it to 10 EUR istead of 100 EUR. In case of cancelation the full amount is refunded immediately.
Credit card and payment processing
Florza.com utilizes the merchant services of 2checkout.com, and as such Florza.com does not keep any record of your Credit Card and payment information. Your Credit Card information is exchanged with 2checkout.com through secure SSL encrypted connection. 2checkout.com is licensed merchant that offers credit card processing including: Visa, Mastercard, AMEX etc (check 2checkout.com).
Delivery of the goods is done exactly according to your order, the gift is delivered on the date and location set by you. The delivery service is offered in territory of Kosova. In order to offer affordable currier fee we have introduced a policy where one portion of the currier service is covered by us and this makes it possible for you to send flowers in any part of Kosova for only 3-5 EUR. For any order with the total price over 100.00 EUR Florza.com fully covers the delivery fee.
* In case the message sent by the person "Anonymous", deliveries can occur not accepted by the "receiver" . Florza.com in these cases does not take responsibility to return the money after the "sender". Thank you for your understanding.
Courrier service of Florza.com physically archives delivery forms for 30 days from the delivery date!
We guarantee 100% that we will deliver the goods on the date that you have set, but in case that for any reason the gift is not delivered on date, we will refund you with the total amount of the placed order.
Changes to these terms